- Introduction to SAP Customer Experience Integration
- SAP Customer Experience and the strategic role of integration
- Integrating SAP Sales and Service Cloud with SAP S/4HANA and SAP ERP
- Integrating SAP Sales and Service Cloud with SAP CRM
- Integrating SAP Sales and Service Cloud with Analytics
- Integrating SAP Sales and Service Cloud with SAP Marketing Cloud
- Integrating SAP Sales and Service Cloud with SAP CPQ
- Integrating SAP Sales and Service Cloud with SAP Field Service Management
- Describing Integration Technology
- SAP Sales and Service Cloud Configuration and APIs
- Configuring SAP Sales and Service Cloud
- Describing SAP Sales and Service Cloud APIs
- Describing open APIs with oData Services
- Cloud Integration Connectivity
- Describing Technical Connectivity
- Explaining SAP Web Dispatcher
- Explaining SAP Cloud Connector
- Describing Integration Security
- Describing Authentication
- Using Certificates
- SAP Cloud Integration Configuration
- Describing SAP Cloud Integration
- Performing SAP Cloud Integration Configuration
- SAP S/4HANA and SAP ERP Configuration
- Describing S/4HANA Configuration
- Describing SAP ERP Configuration
- Data Replication
- Connectivity Test
- Describing Account and Product Replication
- Data Filtering
- Delta Mechanism for Transactional Data
- Monitoring
- Monitoring in Different Systems
- Reviewing Error Messages
- Extending Integration Scenarios
- Describing SAP Sales and Service Cloud Extensibility
- Describing SAP Extension Suite
- SAP CRM Integration with SAP Sales and Service Cloud
- Configuring SAP Sales and Service Cloud for Integration with SAP CRM
- Configuring SAP CRM for Integration with SAP Sales and Service Cloud
- Configuring SAP Cloud Integration Configuration for Integrating SAP Sales and Service Cloud with SAP CRM
- Cloud Integration with SAP Process Integration
- Describing Cloud Integration with SAP Process Integration
- Describing Deployment Options and Landscape
- Preparing SAP Process Integration for Integration with SAP Sales and Service Cloud
- Describing SAP Process Integration Scenarios, Communication Channels, Routing Conditions and Value Mappings
- Transactional Data Integration
- Describing Transactional Data Integration Options
- Preparing SAP Sales and Service Cloud for Real-Time Pricing and other Transactional Data
- Configuring SAP S/4HANA for Pricing and other Transaction Integrations
- Maintaining SAP Cloud Integration Configuration
- Executing Opportunity, Sales Quote and Sales Order Transactional Integration Scenarios
- Summary
- This course will prepare you to:
- Determine the connectivity strategy for your cloud project
- Configure SAP Sales and Service Cloud for integration with SAP S/4HANA
- Configure SAP S/4HANA for integration with SAP Sales and Service Cloud
- Configure SAP Cloud Integration for integration with SAP Sales and Service Cloud and SAP S/4HANA
- Execute common integration scenarios
- Extend standard integration scenarios
- Describe SAP Sales and Service Cloud configuration options and steps when integrating with SAP CRM
- Describe SAP Sales and Service Cloud configuration options and steps when integrating with SAP ERP
- Describe SAP Cloud Integration with prepackaged integration content
- Application Consultant
- Business Process Owner / Team Lead / Power User
- Technology Consultant
- Integration Developer
Essential
- Basic knowledge of SAP Sales and Service Cloud
- Basic knowledge of SAP S/4HANA
- Basic knowledge of SAP Cloud Integration
Recommended
- Integration experience with SAP Process Integration or other similar technology
- Basic understanding of ALE (Application Link Enabling), IDocs (Intermediate Documents), SOAP Web Ser
Price:
£3,680 GBP
Course Code:
C4H450V
Duration:
4 days
Delivery Method:
Virtual