Collaboration Communications Systems Engineer Training CCSE001
- Course Code : CCSE001
- Duration : 4 Day
- Price : 2,475 GBP
- Level: Intermediate
- Language: English
Course Content
The Collaboration Communications Systems Engineer Training equips participants with the knowledge and skills required to pass the MS-721 exam and become a Collaboration Communications Systems Engineer. Participants will gain hands-on experience in configuring and deploying Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub. The course also covers managing and monitoring these systems using various tools.
Delivery Method
Online
In-Person
Have questions about this course?
Goals
Set up Microsoft Teams Phone, meetings, and devices.
Use management tools for Teams Phone, meetings, and devices.
Connect Teams Phone with the Public Switched Telephone Network (PSTN).
Prepare for Microsoft Teams Rooms and Surface Hub.
Optimize network performance for Teams media.
Set up Teams Phone with Direct Routing.
Integrate Microsoft services and third-party solutions.
Manage Teams meetings and events.
Create and assign policies in Microsoft Teams.
Set up and manage auto attendants and call queues.
Prerequisites
Microsoft 365 and Microsoft Teams
Networking, telecommunications, and audio/visual basics
Identity and access management basics
Course Outline
Module 1 - Module 14
Module 1: Introduction to Teams meetings and calling
Describe Teams meetings and events.
Describe Teams Phone, auto attendants, and call queues.
Describe Microsoft Teams Rooms and devices.
Module 2: Plan for Teams Phone
Plan for a basic and advanced Teams Phone deployment.
Plan for Teams phones and devices.
Module 3: Plan for Microsoft Teams Rooms and Surface Hub
Understand differences between Microsoft Teams Room for Android and Windows.
Identify mandatory accessories and peripherals.
Understand Surface Hub advantages.
Differentiate licensing options.
Plan and review room layouts.
Module 4: Optimize network performance for Teams media
Describe Teams network requirements.
Evaluate bandwidth with Teams Network planner.
Assess the network using the Teams Network Assessment Tool.
Optimize network and WiFi for media flow.
Implement QoS for media flow.
Module 5: Configure and deploy Teams Phone
Configure emergency calling addresses.
Manage Microsoft Calling Plan numbers.
Set up and manage Operator Connect and Teams Phone Mobile.
Understand Teams Phone policies and configuration.
Configure Audio Conferencing and Communication Credits.
Module 6: Configure and deploy Teams Phone with Direct Routing
Configure and connect a Session Border Controller (SBC).
Configure voice routing and number translation.
Provision users and assign dial plans.
Configure and connect a Survivable Branch Appliance (SBA).
Module 7: Extend Teams Phone with additional services
Integrate Teams Phone with other Microsoft services.
Configure third-party compliance recording and contact center solutions.
Design and register Voice Bots.
Module 8: Manage meetings and events experiences
Set up conference bridges.
Manage meeting policies and settings.
Manage Live events policies and settings.
Explain Live events in Microsoft 365.
Module 9: Guided project – Create and assign Teams policies
Create and assign a security group.
Assign a messaging policy in the Teams admin center.
Create and assign a meeting policy using PowerShell.
Module 10: Configure and manage voice users
Enable users for Teams Phone using various options.
Manage per-user options for Teams Phone.
Module 11: Configure auto attendants and call queues
Describe differences between auto attendants and call queues.
Design and implement auto attendants.
Plan and configure call queues.
Plan licensing for auto attendants and call queues.
Module 12: Configure, deploy, and manage Teams devices
Understand scenarios for using Teams phones, displays, and rooms.
Deploy and manage Teams devices.
Configure Teams Phone for Microsoft Teams Rooms.
Manage devices in the Teams admin center and Teams Rooms Pro Management Portal.
Module 13: Guided project – Prepare meeting room experiences
Prepare Microsoft 365 tenant for Teams Rooms deployment.
Create dynamic groups and configure security settings.
Create room resource accounts and configure mailbox properties.
Module 14: Monitor and troubleshoot
Diagnose and troubleshoot phone number assignment and client issues.
Troubleshoot call failures and quality issues.
Report on and troubleshoot Teams calls using the Call Quality Dashboard (CQD).
Troubleshoot Direct Routing issues.
Monitor Teams devices using the Teams Rooms Pro Portal.
