Administering Collaboration Environments Training ACET001
- Course Code : ACET001
- Duration : 5 Days
- Price : 3,395 GBP
- Level: Intermediate
- Language: English
Course Content
It looks like you’ve shared detailed information about the Administering Collaboration Environments (CLACE) course, which focuses on Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection products. Here’s a quick summary to help you digest the information:
Course Overview
Objective: Teach system administrators to manage CUCM and Cisco Unity Connection.
Format: Lab-intensive, hands-on configuration with limited theory; available online.
Delivery Method
After-course instructor coaching benefit.
Learning Tree end-of-course exam included.
After-course computing sandbox included.
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Benefits
Understand CUCM system and environment.
Configure CUCM and Cisco IP Phones.
Administer Cisco Jabber and Unity Connection.
Implement call routing, user accounts, and features like Hunt Groups, Call Pickup, and Call Park.
Utilize tools such as Self Care Portal, Bulk Administration Tool, Unified Reporting, and Dialed Number Analyzer.
Learn about SMART Licensing and Unity Connection integration.
Pre Requisites
No formal prerequisites, but familiarity with:
Traditional digital PBX systems.
Basic telephony concepts.
Windows OS and various Internet browsers.
Traditional PSTN operations and technologies.
Business and technical English proficiency.
Course Outline
Module 1 - Module 13
Module 1: Collaboration Technology and Benefits
Define collaboration technology and benefits.
Describe deployment models and Cisco’s solutions.
Module 2: Initial Parameters for CUCM
Configure initial parameters and core system settings.
Module 3: Endpoints and Registration Process
Configure endpoints and understand the registration process.
Module 4: Managing Users in CUCM
Create and manage user accounts.
Module 5: Basic Dial Plan
Develop a basic dial plan and understand call routing.
Module 6: Class of Service
Explore class of control concepts.
Module 7: Enabling Endpoints and Features
Configure Cisco Jabber endpoints and common features like Hunt Groups and Mobility.
Module 8: Media Resources in CUCM
Configure audio and video conference bridge devices.
Module 9: Reporting and Maintenance
Utilize troubleshooting, reporting, and maintenance tools.
Module 10: Cisco Instant Messaging and Presence
Deploy Cisco Jabber clients and understand IM and Presence features.
Module 11: Unity Connection Integration
Configure integration and voicemail users.
Module 12: Configuring Unity Connection Call Handlers
Set up various call handlers.
Module 13: Troubleshooting Unity Connection
Use troubleshooting options and tools.
