- Unit 1: Introduction to SAP Field Service Management
- How SAP Field Service Management fits into the overall landscape of SAP’s portfolio
- Solution overview
- SAP Field Service Management functionalities
- Unit 2: Administration 1
- Architecture
- Main components of FSM
- Account & user configuration
- Unit 3: Master Data Management
- Main business objects
- Data object management
- Data loader and data exporter
- Unit 4: Planning & Dispatching
- Service call lifecycle
- Create and assign a service call
- Release scenarios
- Reservation types
- Service Map
- Using skills and filters
- Unit 5: Mobile Field Service
- Mobile service workflow
- Create new assignment on mobile
- Reserved materials.
- Record effort, material, mileage, and expenses
- Activity feedback
- Checkout and group checkout
- Considerations for synchronization and offline use
- Unit 6: Smartforms
- Smartform templates and designer
- Elements
- Smartforms in mobile application
- Unit 7: Administration 2
- Company settings
- Service Workflow configuration
- Screen Configuration
- Custom translations
- Data management & monitoring
- Unit 8: Business Rules
- Use cases
- Business Rule Configuration
- Validating and Executing a Business Rule
- Unit 9: Analytics & reports
- Business reports via Dashboards
- Report template technologies
- Generating reports
- Unit 10: Crowd Workforce
- Use cases
- Partner Portal
- Dispatching process for crowd workforce
- Unit 11: Customer Self Service
- Self-service functionality
- Self Service portal and interactive chatbot
- Set up, configuration and branding
- Unit 12: Integration
- Overview of supported integration scenarios
- Main business objects supported per integration scenario
- End to end process with integration points
- Unit 13: Student Appendix – Learning Resources and Glossary
- Links to useful SAP Field Service Management portals, help, documentation and enablement platforms
- This course will prepare you to:
- understand the full functionality of SAP Field Service Management solution web- and mobile applications.
- understand standard product features.
- perform configurations and customizations using the Field Service Management Administration Module.
- present use case scenarios as an administrator, dispatcher, and field technician.
- provide first level support to your client.
- know where to get additional information, best practices and documentation.
- Application Consultant
- Data Consultant / Manager
- Development Consultant
- Technology Consultant
Essential
- none
Recommended
- none
Price:
£2,760 GBP
Course Code:
FSM100
Duration:
3 days
Delivery Method:
Classroom
